Privacy Policy

Who we are

Quest Commercial Finance Ltd are a Commercial Finance Brokers based in London. We act as a broker for our customers. Quest Commercial Finance Ltd are Authorised and Regulated by the Financial Conduct Authority. FRN [840966]

How we will use the information about you

Here at Quest Commercial Finance Ltd (“we” “our” or “us”), we take your privacy seriously and will use your (or where applicable, spouse/partner, business partners, relations, directors or any other person(s) “representatives” connected or with an interest in providing our services to you) personal information in several ways which will help us;

  1. To respond to your service enquiry;
  2. To carry out our obligations arising from any contracts entered into between you, representatives and us;
  3. To notify you about any changes to our service;
  4. To provide you with news, special offers and information about other products or services we offer that may be of interest to you;
  5. To provide you with information, products and services you request from us;
  6. To approach lenders on your behalf to arrange the funding you require;
  7. To make lender decisions;
  8. For fraud prevention;
  9. For audit purposes;
  10. For statistical analysis;
  11. For credit reference checks;
  12. For Electronic Identity Verification;

The information you give us about yourself and your representatives by filling in forms or by corresponding with us by telephone, email or otherwise may include your and your representatives’ name, address, e-mail address and telephone number, financial information, employment history, credit history, identification records, experience, qualifications and asset details.

You must ensure that in respect of any information you provide us with, which does not relate to you (for example, information about your representatives), you have obtained the necessary consent in order to disclose such information and provided the individual to whom the information relates with a copy of this notice.

Our lawful bases for handling your personal data and representatives in the above ways are: (1) because it is necessary for performance of a contract with you; (2) because it is a legal obligation upon us; or (3) because we have obtained your consent. Where we are relying upon your consent, you have right to withdraw such consent at any time by emailing our data protection representative @ TBC.

We need your basic personal data in order to provide you with an accurate recommendation for your personal circumstances. The processing of your personal data may be necessary because you have asked us to take specific steps before entering into a contract. You do not have to provide us with personal data we request but if you do not provide us with the required personal data we may not be able to provide the required services to you.

We may share your personal information with the following:

  1. Our employees and officers
  2. Commercial lenders
  3. Specialist funders
  4. Insurers
  5. Solicitors
  6. Accountants
  7. Credit reference agencies
  8. Fraud prevention agencies
  9. Credit enforcement agencies
  10. Data destruction agencies
  11. Third party companies and organisations if we are under a duty to disclose your personal data in order to comply with a legal obligation.
  12. Third party companies and organisations who offer services that may be of assistance to you where we cannot provide the service you require (in this instance, we would only ever share your personal data with your prior permission).
  13. if we sell any of our business or assets, in which case we may disclose your personal data to the prospective buyer for due diligence purposes; if we are acquired by a third party, in which case personal data held by us about you will be disclosed to the 14third party buyer;
  14. Any of the above may contact you directly.

For further information on how your information is used, how we maintain the security of your information and your rights to access/alter and change information we hold on you, please contact 0208 988 1102.

Website usage information

Website Usage Information – Our website uses Google Analytics to automatically gather certain statistical information such as the number and frequency of visitors and their IP addresses. This information is used as aggregated statistical information about users, providing usage by IP address. This information helps us to measure how individuals use the website and our services, so that we can continually improve them.

We sometimes record telephone conversations to resolve complaints, improve our service and for training and quality assurance purposes.

We generate data for statistical analysis.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


We would like to keep you updated about our relevant products and services by email, SMS and/or telephone and we will only contact you about services which you have already requested information about. If we send you details of our services by email we will provide the opportunity to unsubscribe each time we email you. If we intend to use your data to contact you about other products or services we will only do so with your consent. Your consent will be obtained specifically at the appropriate time. If you have already consented and wish us to stop using your personal information for this purpose, or any other purpose, then please contact us. We will not sell your data to other companies for marketing purposes.

Website Links

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Personal data

Quest Commercial Finance Ltd will be what is known as the ‘controller’ of the personal data you provide to us. We collect personal data about you which may also include any special types of information or location-based information.

We also gather: Name, address, email, dependents, financial status (relating to all directors and proprietors), Business financial status, Business financial statements and Bank statements and any other associated returns/ Information relating to your business and personal circumstances.

We need to know your basic personal data to provide you with an accurate recommendation for your personal circumstances. We will not collect any personal data from you we do not need to provide and oversee this service to you.

For processing of data to be lawful under GDPR Quest Commercial Finance Ltd use;

(a) Consent: the individual has given clear consent for you to process their personal data for a specific purpose.

(b) Contract: the processing is necessary for a contract you have with the individual, or because they have asked you to take specific steps before entering into a contract.

(c) Legal obligation: the processing is necessary for you to comply with the law (not including contractual obligations).

(d) Legitimate interests: the processing is necessary for your legitimate interests or the legitimate interests of a third party unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

Where we store your data

All the personal data we use is controlled by Quest Commercial Finance Ltd in the UK, however, for the purposes of IT hosting and maintenance, this information is located on servers within the European Union. No third parties have access to your personal data unless the law allows them to do so.

Paper-based records are kept in locked cabinets in secure office premises. All client files/data are backed up to ensure maximum security of confidential information is maintained.

Your data is stored electronically on our cloud encrypted server. Our server is based in the UK.

How long we keep it

We are required under regulation to keep your basic personal data, such as, but not limited to: Name, address, email, dependents, financial status (relating to all directors and proprietors) and any other associated returns/ Information relating to your personal circumstances for a minimum of 6 years, after which time it will be destroyed. The information used for marketing will be kept with us until you notify us that you no longer wish to receive this information.

How long we hold your personal data for will vary. The retention period will be determined by various criteria including:

  1. The purpose for which we are using it – we will need to keep the data for as long as is necessary for that purpose; and
  2. Legal obligations – laws or regulation may set a minimum period for which we have to store your personal data.

What are your rights?

If at any point you believe retained information is incorrect you can request to see this information and even have it corrected and possibly deleted. Providing you with this information is free of charge, but charges may apply for excessive requests.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

Where relevant, you have the right to withdraw consent and object at any time and this means that we cannot process your data provided without your consent.

More information about your rights can be found on the Information Commissioners website.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Our Data Protection No: ZA551454